Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Poster increased review rating.

Update by user May 17, 2018

They refunded the camera, the cost of sending it back and the cost of having it checked.

Update by user May 17, 2018

After I sent the camera to them they refunded me the camera and the cost of sending it and the pre-sale check.

Original review posted by user Apr 26, 2018

I found 42Photo on the internet and saw that their price was much better than in other photo stores. B&H Photo had for example the Canon 6D camera on sale for 990$, but the offer was over when I got to New York, so I went for the Canon 6D from 42Photo which they priced at 1090$ which I thought was a good deal for a new camera.

When I got to the store I asked for the 6D body and I was told that I was the third person to buy this product, which was weird as they had only been open for an hour.

He went to the back of the store to fetch the camera, and some elderly gentlemen started to sum up the bill in front of me. The bill was handwritten.

When he got back with the box that contained the camera, I noticed that the box was beaten up and looked like it had some wearing and tearing. I asked them if the camera wasn’t new, for I wanted to buy a new camera. The old man in front of me told me that everything they sold was brand new. Then he offered me to take a look at the camera which I did. While I was inspecting the camera they started to try to sell me extra battery pack and faster memory card. I didn’t find anything wrong with how the camera looked so I thought nothing about it.

At the hotel I tried to charge the “Ultra battery pack” they sold me. It was broken, so I had to go to the store the day after to ask for a replacement.

The clerk tried to charge the battery and replaced it after he saw that it was broken.

When I got home and was going to put a mounting bracket on the bottom off the camera, I noticed that there had been a mounting bracket there before, as there were marks from it. So I wanted to make sure that my suspicion from the store was not correct, so I used GPhoto2 which reads shutter clicks from cameras and found out that my “brand new” camera was already 39800 clicks in. So it was actually heavily used. Canon guarantees up to 100.000 clicks.

I sent email to the company, and a person named Elliot told me that he didn’t know how this could happen and asked me to call him immediately.

After a discussion with him, he wanted me to send the camera to the store and they would replace it.

After discussing this issue with my credit card company and reading the bad reviews this store has got, I decided to take the advice the credit card company gave me and hold back the payment.

My experience is very bad and I am not even sure if the battery I got is also used or extended as they claim.

I have asked for a discount as I do not want to return the camera for another used camera. Apparently that is how they work. I doubt that they are selling new Canon cameras.

Product or Service Mentioned: Canon Eos 6D Photo Camera.

Reason of review: Fraud. Got sold a used camera as a new one..

Monetary Loss: $1090.

Preferred solution: Price reduction.

I didn't like: Being scammed, Lying in the sales process, Bait and switch tactics, Being lied to and not respected, Price jacking.

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