42nd Street Photo

I BOUGHT HERE and my suggestion is PLEASE DO NOT BUY IN THIS CAVE OF THIEVES! STAY AWAY FROM THIS PLACE!!! This SMALL STORE only have FRAUDULENT GRAY MARKET, INTERNATIONAL AND EXPENSIVE OBSOLETE CAMERAS AND LENSES FROM DUBIOUS MARKET.

I called directly to CANON and they told me that this Store IS NOT A CANON RESELLER, so you will not NEVER have warranty. The 42nd ST PHOTO only have a DEMO cameras & lenses, so these items usually are defective and damaged THEY ARE NOT COVERED BY ANY MANUFACTURER or CAMERA BRANDS (CANON, NIKON or SONY).

The 42nd ST PHOTO website page is a piece of trash, OBSOLETE, OLD and MEDIOCRE AS THE STORE AND THEIR ITEMS.

The customer service is AWFUL, TERRIBLE, DISGUSTING, the EMPLOYEES are *** and they are a piece of human beings trash ( in special RAPHAEL a Colombian seller, he's the worst) Also this guy, RAPHAEL is FRAUDULENT and a SCAM. He asked me about my SS and my account personal password from 42nd ST PHOTO. I didn't want to give this info to him, so He treat me very NASTY, UNPROFFESIONAL and RUDE. Then he insult me and hanged the phone (RAPHAEL). KEEP AWAY FROM THIS PLACE!!!

DON'T buy from 42nd St Photo.

I agree with the previous negative comments. Do not trust the positive comments probably written by the Store themselves. My personal experience was I ordered a camera online, the next few days they keep calling you to buy warranty or have questions about your purchase order before they ship out. Due to time zone differences I could not call them back, instead I wrote email to them asking what do they need or any concern about my order, they never replied to my emails. They shipped out my camera and later found the camera was a used camera with damaged on the side. They said their refund policy is 20% restocking fee. Notice they wrote twenty percent not in numerical number 20%. Also if you want to exchange the purchase, only 10 days. So be careful.

Here is their refund/exchange policy from their website:

*******RETURNS********

No returns are accepted without a RMA# on the outside of the box

(for RMA # see below).

Warranty repairs that are provided by the manufacturer covers repair or replacement of defective parts, subject to the conditions set forth by the manufacturer. On most items, 42nd Street Photo offers an exclusive 10-days exchange/refund policy to mail order customers. All Extended Warranties and Digital Media Memory Cards are final purchases. The following products are not acceptable for credit, refund, exchange or cancellation after processing or shipping and must be repaired by manufacturer's authorized service centers: TVs and monitors 20" and up, computer products, laser printers, fax machines, all international shipments and in store purchases. To locate a service center near you, please refer to your product manual. Unused computer software may be exchanged for a different title, if unopened, with some exceptions. Defective computer software may be exchanged for the same title only. Some software programs are not returnable to 42nd Street Photo under any circumstance and must be returned to the manufacturer. Car Stereo and electronic equipment should be "bench-tested" PRIOR to installation (units that have been installed, scratched, or abused WILL NOT BE accepted for return or credit!); Pre-recorded video tapes, cassettes, CDs, DVDs and laser discs can only be exchanged for a different title, if unopened! Defective, pre-recorded video tapes, cassettes, CDs, DVDs and laser discs may be exchanged for same title ONLY; beepers and film are NOT acceptable for exchange, credit or refund. DOA (defective) merchandise is for repair or exchange only.

If you are not satisfied with your purchase, you may return it for exchange or refund within 10 days of receiving it and after receiving a return merchandise authorization number from 42nd Street Photo (see exceptions above). All purchases must be mailed back with a RMA # and no returns to the Retail store will be accepted. Shipping and handling are non-refundable for all returns, exchanges and refused shipments. Return freight and return customs fee are also non-refundable. Additionally, acceptance of returned shipments is dependent on the condition of goods and packaging material. In the event the merchandise is opened and is not in its original state, we may reject delivery of the shipment or the restocking fee will be subject to our approval and the fee will be determined after inspection. If rebate forms or warranty cards are filled out we cannot accept any returns. Partial returns on packages are not accepted. If a RMA number is issued for one item and we receive more items for return we cannot accept the return. If you have removed the UPC code from the merchandise or box we cannot accept the return. All issued RMA numbers are valid for a period of 5 calendar days only. We are not responsible for lost or delayed shipments.

For a RMA number (Return Merchandise Authorization) on returns call Customer Service at 1-21*-594-****. All Returns require an authorization number. Please note that a RMA# does not guarantee final disposition. All returns are subject to inspection. There is a twenty % restocking fee for all returns and refused shipments.

I ordered a Nikon D750 camera. I was so happy.

Then, the dreadful reverse bait call came in. The man first used gray market method. Telling me that the camera was not a domestic version. Blah blah blah...

Then, he went for the kill. He flatly announced all that all 42 street photo offerings are Gray Market anyway. Wow! I said.

I told him that I didn't mind at it all. So, he jacks up the price by close to 300 bucks so I could a domestic Nikon. No, GM Nikons, he said. They all are backordered.

He would even give a call when they become available. I told him not to!

I will get mine from the BH store next door. My order number 695****

100% LYING *** BAGS!!!!!!!!!!!!!! THIS PLACE IS NOTHING BUT A SCAM!!!!!!!

They do not sale usa versions with warranty of any thing they sale total GRAY MARKET!!! I bought over 10,000.00 of gear to only find out that none of it has warranty and most of it can't even be serviced total JUNk!!!!!! When i was buying the gear i made it clear i didn't want gray market gear and was told that i was getting usa with full warranty. So today i call them and act like i'm buying another lens and ask ( Micheal the same guy i bought every thing from) over and over that i would not get gray market cause i did not want it!!!!!

O NO EVERYTHING YOU HAVE BOUGHT FROM US HAS BEEN USA AND WE WOULD NOT SALE GRAY MARKET TO YOU WE WOULD ONLY SALE YOU THE USA GEAR WITH A USA WARRANTY PLUS THE EXTENDED WARRANTY YOU ALWAYS BUY CAUSE I KNOW THAT'S WHAT YOU WANT!!!!

Micheal is a lying piece of ***!!!!!!!!!! What a joke they will be getting a call from my lawyer!!!!!!!

This place is a cooked they are not authorized dealers so you do not get the manufactures warranty with your new camera or lenses. Just learned this after spending over $12,000.00 over the past year with this company.

What made me check was the latest purchase (July of 2016) of a Canon 7d mark ii. The camera was not focusing so I called canon and sent it in for service. I get a bill for nearly $300 because I did not buy it from an authorized dealer. So the only warranty I have is an Extended warranty.

Extended warranties by definition is to pick up when the manufactures is up so I should have had a 4 year warranty with the 3 year extended. The Tamron lens we purchased are supposed to be covered with the 6 year manufacturers but now it is just a 3 year extended.

If they were authorized it would have had 9 years of warranty. DO NOT BUY FROM THEM GO TO B&H OR ADORAMA they are authorized dealers.