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Product or Service Quality

DON'T buy from 42nd St Photo.

I agree with the previous negative comments. Do not trust the positive comments probably written by the Store themselves. My personal experience was I ordered a camera online, the next few days they keep calling you to buy warranty or have questions about your purchase order before they ship out. Due to time zone differences I could not call them back, instead I wrote email to them asking what do they need or any concern about my order, they never replied to my emails. They shipped out my camera and later found the camera was a used camera with damaged on the side. They said their refund policy is 20% restocking fee. Notice they wrote twenty percent not in numerical number 20%. Also if you want to exchange the purchase, only 10 days. So be careful.

Here is their refund/exchange policy from their website:


No returns are accepted without a RMA# on the outside of the box

(for RMA # see below).

Warranty repairs that are provided by the manufacturer covers repair or replacement of defective parts, subject to the conditions set forth by the manufacturer. On most items, 42nd Street Photo offers an exclusive 10-days exchange/refund policy to mail order customers. All Extended Warranties and Digital Media Memory Cards are final purchases. The following products are not acceptable for credit, refund, exchange or cancellation after processing or shipping and must be repaired by manufacturer's authorized service centers: TVs and monitors 20" and up, computer products, laser printers, fax machines, all international shipments and in store purchases. To locate a service center near you, please refer to your product manual. Unused computer software may be exchanged for a different title, if unopened, with some exceptions. Defective computer software may be exchanged for the same title only. Some software programs are not returnable to 42nd Street Photo under any circumstance and must be returned to the manufacturer. Car Stereo and electronic equipment should be "bench-tested" PRIOR to installation (units that have been installed, scratched, or abused WILL NOT BE accepted for return or credit!); Pre-recorded video tapes, cassettes, CDs, DVDs and laser discs can only be exchanged for a different title, if unopened! Defective, pre-recorded video tapes, cassettes, CDs, DVDs and laser discs may be exchanged for same title ONLY; beepers and film are NOT acceptable for exchange, credit or refund. DOA (defective) merchandise is for repair or exchange only.

If you are not satisfied with your purchase, you may return it for exchange or refund within 10 days of receiving it and after receiving a return merchandise authorization number from 42nd Street Photo (see exceptions above). All purchases must be mailed back with a RMA # and no returns to the Retail store will be accepted. Shipping and handling are non-refundable for all returns, exchanges and refused shipments. Return freight and return customs fee are also non-refundable. Additionally, acceptance of returned shipments is dependent on the condition of goods and packaging material. In the event the merchandise is opened and is not in its original state, we may reject delivery of the shipment or the restocking fee will be subject to our approval and the fee will be determined after inspection. If rebate forms or warranty cards are filled out we cannot accept any returns. Partial returns on packages are not accepted. If a RMA number is issued for one item and we receive more items for return we cannot accept the return. If you have removed the UPC code from the merchandise or box we cannot accept the return. All issued RMA numbers are valid for a period of 5 calendar days only. We are not responsible for lost or delayed shipments.

For a RMA number (Return Merchandise Authorization) on returns call Customer Service at 1-212-594-6565. All Returns require an authorization number. Please note that a RMA# does not guarantee final disposition. All returns are subject to inspection. There is a twenty % restocking fee for all returns and refused shipments.

Product or Service Mentioned: Camera.

Reason of review: Damaged or defective.

Monetary Loss: $2000.

Company wrote 0 public responses to the review from Mar 02.
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